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Policies

Introduction

Your use of this website is governed by the terms and conditions set forth below. Please read them carefully. By using this web site, you agree to comply with and to be bound by these terms and conditions. If you do not agree to these terms and conditions, you may not use this web site and should exit from it now. StarMaidService, Inc. reserves the right to change this web site and these terms and conditions at any time without notice to you by posting such changes to this web site.

Terms

By accessing this web site, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on StarMaidService web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on StarMaidService web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by StarMaidService at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Disclaimer

The materials on StarMaidService web site are provided “as is”. StarMaidService makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, StarMaidService does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall StarMaidService or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on StarMaidService Internet site, even if StarMaidService or a StarMaidService authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on StarMaidService web site could include technical, typographical, or photographic errors. StarMaidService does not warrant that any of the materials on its web site are accurate, complete, or current. StarMaidService may make changes to the materials contained on its web site at any time without notice. StarMaidService does not, however, make any commitment to update the materials.

Links

StarMaidService has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by StarMaidService of the site. Use of any such linked web site is at the user’s own risk.

Site Terms of Use Modifications

StarMaidService may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to StarMaidService web site shall be governed by the laws of the State of Florida without regard to its conflict of law provisions.

 

 

General Terms and Conditions

Cleaning Supplies/ Equipment

StarMaidService provides environmentally-friendly products and nearly all equipment required for cleaning your home. You will need to provide running water. If you want high areas cleaned, you must provide a step stool. If you would like us to use specialty products (e.g., simply green, bleach, stainless steel cleaner, sponge mop), please leave it out and include this request in your special account instructions.

Cancellations

Star Maid Service will assess a $50 cancellation fee if a clean is cancelled after 3PM EST the day before your appointment.

No Warranty.

StarMaidService, Inc. provides this web site and its content “as is” and without any representation or warranty, express, implied, or statutory. StarMaidService, Inc. specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose, and non-infringement. StarMaidService, Inc. protects the security and safety of its customers and its quality of services by being fully insured, bonded and certified.

Direct Hiring of Our Housekeepers

StarMaidService, Inc. invests heavily in training methods and background screening to find quality employees. Hiring our current, Ex-worker(s) and/or accepting side propositions makes you liable for an employment referral fee of $2,500.00 if you directly employ (legally or cash basis) anyone currently or formerly employed by us within the 2 year period prior to such employment. By using our service, you agree to notify us of any attempts to solicit or accept illegal business, otherwise; Attorney, Legal and miscellaneous expenses incurred to investigate and/or collect this fee will be added if this employment is discovered. Exchanging contact info is considered part of this breach.

Unless complying with all laws; direct, unreported or inappropriate employment practices are illegal. You acknowledge being informed that StarMaidService is obligated to report illegal hiring activities. In fact, anyone may report this to the proper Government and Judicial authorities so investigation ensues. Implication, complicity or withholding knowledge of illegal activity is not only prosecutable by StarMaidService, (when applicable), but also by United States Federal and Local Laws.

Employee safety

StarMaidService, Inc. reserves the right to remove its employees from your home should the environment become unsafe, our cancellation policy will apply.

Pets

We will gladly work around pets. If your pet becomes anxious or presents a safety concern, StarMaidService, Inc. reserves the right to remove its employees from your home. If an employee leaves your home prior to completion, StarMaidService, Inc. will charge you a prorated expense based on work performed. If removal of our housekeepers is due to aggressive pets, our cancellation policy will apply.

What We Do Not Clean

StarMaidService does not offer steam cleaning or carpet shampooing. Our flat-rate does not account for homes that are post-construction cleanings, hoarding homes, large party cleanup, or frat homes. For insurance reasons the cleaners cannot lift any objects heavier than 35 pounds. For our cleaners safety they cannot clean bodily fluids, mold, or other biohazards. The cleaners do not clean outside areas, fireplaces or the exterior of windows.

Resolving Issues and Negative Reviews

StarMaidService requires 5 business days to resolve any and all issues that occur before leaving associated negative reviews on any public facing StarMaidService webpage (e.g. Google+, Yahoo Local, Yelp, Angie’s List). This cooldown period allows both StarMaidService and its client to work together to attempt to best resolve matters in a way that keeps relations in a positive standing.

Valuables

Please safely secure heirlooms and collectibles prior to cleanings. Please advise of fragile items (and their care) in special account instructions.

Large and Heavy items

For safety and liability reasons, StarMaidService, Inc. will not allow its Cleaning Professionals to lift or move heavy items or furniture.

Damages

StarMaidService, Inc. Cleaning Professionals promise to conduct themselves professionally in your home. In the event of an accidental damage, notify our office within 48 hours. We cannot guarantee reimbursement for damages reported more than 48 hours after the end of the cleaning appointment. StarMaidService, Inc. requests that you are accessible to be contacted so that StarMaidService, Inc. or its representatives can assess and repair any damages.
StarMaidService, Inc. reserves the right to contract suitable professionals to repair damages. StarMaidService, Inc. will make payment arrangements directly to its contractors to settle any damage repair.

Our liability limits are set at a maximum of 10 times the cost of the service charge on the day in which the breakage/loss occurred. Key replacement / locksmith fees are paid only if keys are lost or miscoded. There is a $100 per location liability limit.

Caulking and Grout

StarMaidService, Inc. does not assume responsibility for the restoration of severely worn, stained or mildewed caulking and grout.

Discounts

StarMaidService, Inc. reserves the right to alter or withdraw discounts on future service at any time, but will always advise clients of any change.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of these terms. If you do not agree to these terms, please do not use our Site. Your continued use of the Site following the posting of changes to these terms will be deemed your acceptance of those changes.

Privacy Policy

At StarMaidService, Inc. we work hard to protect the privacy of our web site visitors. Some of our site’s registration forms require visitors to disclose information such as name, address, e-mail address, income level, net worth, etc. This information is used solely by StarMaidService, Inc. to respond to your requests and to occasionally notify you about important changes to our site, new products and services, and information we think you’ll find valuable. We do not sell or transfer this information to third parties.

Your Access to and Control Over Information

You may opt out of any future contacts from StarMaidService, Inc. at any time. You can do the following at any time by contacting us via the email at hello@starmaidservice.com or by phone at 941-462-4776.

  • See what data we collected.
  • Request to delete any collected data.
  • Express concerns about data collected and/or use of data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

To collect customer information, we may occasionally use “cookies,” which are small pieces of information that are stored by your browser on your individual hard drive for record-keeping purposes. Cookies are automatically accepted by most Web browsers, however you can change your browser to prevent the storage of cookies. Our cookies do not contain any personal identifying information and are only used to facilitate your on-line experience. Similar to most web sites, we use cookies to track the traffic level and the time of day most visitors access our site. We do not associate cookie information with personal information.
StarMaidService, Inc. offers links to other sites. If you visit one of these linked sites, you should review that organization’s privacy policy and other policies. StarMaidService, Inc. is not responsible for the content or policies of other organizations. We do not pass any information on to the linked site, but we cannot protect information you provide directly to that site. StarMaidService, Inc.reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.

We also reserve the right to modify the terms of our Privacy Policy. Therefore, it may be necessary for our visitors to check here periodically to review the information we collect and how we are using that information. By using our web site, you consent to our collection and use of this information.
If you have any comments or questions about our privacy policy, please contact:

StarMaidService
1748 Independence Boulevard
Suite D-4
Sarasota, FL 34234
hello@starmaidservice.com
941-462-4776